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Help Center
Delivery
At London Cat Shop, we are dedicated to delivering your orders promptly and efficiently. Please take a moment to review our delivery terms to understand how we manage the delivery of your purchases.
1. Shipping Destinations
We offer delivery to the UK . If your country is not available, please contact our customer support team for alternative delivery options.
2. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
3. Delivery Time
The estimated delivery time varies depending on your location and the selected shipping method. Typically, it takes approximately 1-3 business days for orders to reach their destination.
4. Delivery Method
We use reputable delivery carriers to ensure the safe and secure delivery of your order.
5. Delivery Costs
Delivery costs are calculated based on your location, the size, and weight of your order, and the selected delivery method. You can view the delivery cost during the checkout process.
6. Customs and Import Duties
For international orders, please note that customs and import duties may apply. These fees are the responsibility of the customer, and we recommend checking with your local customs office for details.
7. Delivery Tracking
You will receive a tracking number once your order is shipped, which allows you to track your order's progress in real-time. Please allow up to 48 hours for tracking information to become accessible.
8. Delivery Delays
While we make every effort to meet our estimated delivery times, please be aware that unexpected delays due to external factors (e.g., weather, customs, or carrier issues) may occur. We appreciate your understanding and patience in such situations.
9. Delivery Address Accuracy
It is essential to provide an accurate and complete delivery address when placing your order. We cannot be held responsible for orders delivered to incorrectly provided addresses.
10. Order Confirmation and Updates
You will receive an order confirmation email when your order is placed, and we will notify you of any updates or changes regarding your order and its delivery.
11. Questions and Support
If you have any questions or require assistance with your order or delivery, please contact our customer support team at customer.service@londoncatshop.com . We are here to assist you and ensure a positive shopping experience.
By placing an order with London Cat Shop, you agree to adhere to our delivery terms and policies. We are dedicated to providing a smooth and satisfying shopping experience, and we appreciate your trust in our services.
Return Policy
At London Cat Shop, we want to ensure that both you and your feline friend are completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer an exchange-only return policy to make sure you and your cat are content with their new products. Please read our return policy carefully to understand the procedures and guidelines.
Return Eligibility:
Exchange Only: We only accept exchanges; we do not offer refunds. You can exchange a product for an item of equal or greater value.
Time Frame: You have 14 days from the date of purchase to initiate an exchange.
Original Condition: All items being returned must be in their original, unused, and unaltered condition. The product should be in its original packaging with all tags, labels, and accessories intact.
How to Initiate an Exchange:
Contact our Customer Service Team: Please get in touch with our Customer Service Team via customer.service@londoncatshop.com to initiate the exchange process. Provide your order number, the reason for the exchange, and the details of the product you wish to exchange for.
Await Authorization: Our Customer Service Team will review your request and provide you with an Exchange Authorization number and instructions for returning the product.
Returning the Product:
Carefully package the item(s) you wish to exchange, ensuring it is in its original condition with all tags and accessories.
Include a copy of the original packing slip or order confirmation, with the Exchange Authorization number clearly marked.
Ship the package to the address provided by our Customer Service Team. You are responsible for the return shipping costs.
Exchange Process:
Once we receive the returned item and inspect it to ensure it meets the eligibility criteria, we will process the exchange.
If the exchange is for a product of equal value, we will send the replacement product to you at no additional charge.
If the exchange is for a product of greater value, you will be required to pay the price difference.
Exceptions:
Personalized or custom-made items cannot be exchanged unless they are defective or damaged.
Cat food and treats cannot be exchanged for health and safety reasons.
Customer Satisfaction:
At London Cat Shop, we are committed to ensuring that you and your cat are delighted with your purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact our Customer Service Team.
London Cat Shop reserves the right to update or modify this return policy at any time.
Thank you for choosing London Cat Shop. We look forward to serving you and your feline companion again in the future.
Next-Day Delivery
At London Cat Shop, we understand the importance of receiving your cat's essentials promptly. That's why we offer next-day delivery for orders placed before 2:00 PM. We are committed to making sure your feline companion has what they need when they need it. Please read our next-day delivery policy to understand how it works:
Order Deadline:
To be eligible for next-day delivery, your order must be placed and confirmed before 2:00 PM.
Contact Us for Missed Deadline:
We understand that life can get busy, and you might occasionally miss the 2:00 PM cut-off for next-day delivery. In such cases, please contact our friendly Customer Service Team at customer.service@londoncatshop.com to discuss your situation. We will do our best to accommodate your needs and provide alternative delivery options.
Delivery Timing:
Orders placed before 2:00 PM will be delivered the next day.
Orders placed after 2:00 PM will be scheduled for delivery the following business day.